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BBA in Aviation and Travel

Cabin Crew & Hospitality

Course ID
BBA-AT-122
Campus
IIMT University, Meerut
Level
Graduate
Method
Lecture
Semester
Two
Credit
40

If you’re an educational professional who are looking to progress into management and consultancy, or an educational planning or development role, this is the best degree for you.

Course Objectives:

  1. To make the students understand importance of Customer Service.
  2. To gain knowledge of the cabin crew profession, its origin, and current practices.
  3. To acquaint the knowledge on aircraft types and relevant cabin crew functions.
  4. To familiarize the student to manage passenger interactions in variety of circumstances.
  5. To get exposure on different techniques of Emergency and safety procedures.

Unit I

Behavioral Traits:
Introduction to Behavioral Sciences, Stress Management, Positive Attitude, Etiquette and Manners, Understandings Emotions, Self Confidence.

Unit II

Pre-Flight Services:
Checking, Receiving and Greeting Passengers on Board, Offering Help White Boarding, Counting Passengers on Board, Functions before Closing the Door, Other Functions Performed before the Flight Take off.

Unit III

In-Flight Services:
Types of In- Flight Duties, Duties and Responsibilities of an Air- Hostess, Customer Services and Passenger Handling.

Unit IV

Passenger Handling:
Passenger Handling Terms, Dealing with Complaints, Suggestions and Problems of the Passengers, Dealing with the Passengers Creating Nuisance, Management of Children, Aged and Sick Passengers, Different Types of In-Flight Announcements.

Unit V

Pre-Landing Duties:
Functions after Touch Down, Dis- Embarking Functions. In-Flight Food, In-Flight Entertainment.

The PLP in Drafting Legislation, Regulation, and Policy has been offered by the Institute of Advanced Legal Studies with considerable success since 2004.

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Reference / Textbooks:

  1. Walker John R, “Introduction to Hospitality Management ,”Pearson Educational Publishers, India.
  2. Evans, Dylan; “Emotions; A Very Short Introduction’, Oxford University Press.
  3. Rosemary Lucas,” Employment Relations in the Hospitality and Tourism Industries Routledge.

Course Learning Outcomes:

CO1: Identify the importance of Customer Service.
CO2: Gain an in-depth knowledge of the cabin crew profession, its origin, and current practices.
CO3: Identify aircraft types and relevant cabin crew functions.
CO4: Manage passenger interactions in variety of circumstances.
CO5: Recall Emergency and safety procedures.